IT Services

To contact IT Services, please call the Help Desk, email or create a support ticket.    

IT Help Desk

Phone:  573-518-3850
Email:  helpdesk@mineralarea.edu
Hours:  Mon-Thur 7:00 am to 5:30 pm
Fri 7:00 am to 4:00 pm

Fall Computer Lab Hours: 
Mon-Thur 8 am to 5:30 pm
Fri 8 am to 2:00 pm

To create a ticket: click the “MAC IT Helpdesk” icon on any campus computer desktop.  When filling out the ticket, be sure to select “IT Support Ticket” as the type of ticket.  If you do not have access to a campus computer, please call or use email instead.

The IT Department reserves each Sunday from 4:00 a.m. until 10:00 a.m. for network maintenance. Network and computer services may be unavailable at any time during this period so users should consider this before beginning any online testing or other critical process.

 

MyMAC portal is your access point to information, processes and online classes.  You can log in and access personalized college information (course materials, registration, schedules, transcripts, financial aid, and much more).

Chrome or Firefox is the recommended browser

Username is the same as your student ID.

Login Information can be accessed on the right hand side of the MyMac portal screen https://my.mineralarea.edu/ics/ prior to login

For any issue with an assignment, discussion board, quiz or other course related issue in MyMac, please include the following when contacting the Help Desk:

  • Student name and student ID number
  • Phone number
  • Instructor name
  • Course number & course name
  • Detailed error message
  • Attach a screen shot if possible or take a picture with your cell phone and send as an attachment
  • Browser
  • Internet provider
  • What version of Windows (7, 8, 10)
  • Assignment/test number
  • Date & time error occurred
  • Are you using a computer, tablet or phone?

Student email accounts are provided through Google Gmail.

Login Information can be accessed on the right hand side of the MyMac portal screen https://my.mineralarea.edu/ics/ prior to login.

Students currently enrolled in classes are provided with Computer Lab and Classroom computer access.

The username is the first part of your email address.  Example “ab123.stu”

Login Information can be accessed on the right hand side of the MyMac portal screen https://my.mineralarea.edu/ics/ prior to login.

Microsoft Word, Excel, Powerpoint and more is available to students while taking MAC classes.

You must be currently enrolled in MAC classes.

  • Sign into http://www.office.com using your full student MAC email address and your current MyMac password.
  • Once logged in, click on the desired application icon such as Word or Excel for immediate use of the online application.
  • You can also click “Install Office” to download and install the Office 365 applications to your computer.
    • You will be required to uninstall previous versions of Office.
    • Installation is available on up to five computers.

Step by Step Instruction Guide

Student WiFi is available on Campus.

WiFi passwords will be sent to student email accounts at the beginning of each semester.