IT Services

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To contact IT Services, please call/email the Help Desk or create a support ticket.    

IT Help Desk

Phone:  573-518-3850
Email:  helpdesk@mineralarea.edu

Fall & Spring Hours:
Monday – Friday—8:00 am to 4:00 pm

Summer Hours:
Monday – Friday—8:00 am to 3:00 pm

To create a ticket: click the “MAC IT Helpdesk” icon on any campus computer desktop.  When filling out the ticket, be sure to select “IT Support Ticket” as the type of ticket.  If you do not have access to a campus computer, please call or use email instead.

The IT Department reserves each Sunday from 4:00 a.m. until 10:00 a.m. for network maintenance. Network and computer services may be unavailable at any time during this period so users should consider this before beginning any online testing or other critical process. The third Friday of the month from 7 p.m. – 10 p.m. is also downtime for MyMAC.

 

Need Your Username?

Follow These Steps.

  1. Go to my.Mineralarea.edu.
  2. Under "Login Information," click "Access your Email and Network User Name/ID."
  3. In the field below, enter your social security number, and click "Generate Report."
  4. Click on the PDF to view your information. 

Forgot Your Password?

Follow These Steps!

  1. Go to my.Mineralarea.edu.
  2. Enter your username in the login field in the top right corner.
  3. Click on "Get MyMAC Password," located after the login button.
  4. Enter your email in the email field and a link will be sent to you to reset your password. 

MyMAC portal is your access point to information, processes and online classes.  You can log in and access personalized college information (course materials, registration, schedules, transcripts, financial aid, and much more).

Chrome or Firefox is the recommended browser

Your username is the same as your student ID.

Login Information can be accessed on the right-hand side of the MyMAC portal screen https://my.mineralarea.edu/ics/ prior to login

For any issue with an assignment, discussion board, quiz or other course related issue in MyMac, please include the following when contacting the Help Desk:

  • Student name and student ID number
  • Phone number
  • Instructor name
  • Course number & course name
  • Detailed error message
  • Attach a screenshot if possible, or take a picture with your cell phone and send it as an attachment
  • Browser
  • Internet provider
  • What version of Windows (7, 8, 10)
  • Assignment/test number
  • Date & time error occurred
  • Are you using a computer, tablet, or phone?

Student email accounts are provided through Google Gmail.

Login Information can be accessed on the right-hand side of the MyMAC portal screen https://my.mineralarea.edu/ics/ prior to login.

Students currently enrolled in classes are provided with Computer Lab and Classroom computer access.

The username is the first part of your email address.  Example “ab123.stu”

Login Information can be accessed on the right-hand side of the MyMAC portal screen https://my.mineralarea.edu/ics/ prior to login.

Microsoft Word, Excel, PowerPoint, and more are available to students while taking MAC classes.

You must be currently enrolled to access the Microsoft 365 (formerly Office 365) family of apps.

  • Visit https://www.office.com and sign in using your full MAC email address and your current MAC email password.
  • Once logged in, choose one of the many applications to start using it in your web browser.
  • You can also install Microsoft 365 applications on your computer.
    • Open the Apps menu and choose "More Apps."
    • Select the "Install apps" button and choose which applications to install.
    • You will be required to uninstall previous versions of Microsoft 365 apps.
    • Installation is available on up to five computers.

Student Wi-Fi is available on Campus.

Wi-Fi passwords will be sent to student email accounts at the beginning of each semester.